Once your order is confirmed, you'll receive a kickoff email within 24 hours. We'll schedule a brief onboarding call to align on goals, gather any materials needed, and get started within 48 hours of purchase.

Timelines vary by service. CRO audits are delivered within 5–7 business days, media buying campaigns go live within 3–5 days, and website builds typically take 2–4 weeks depending on scope. We'll confirm your specific timeline during onboarding.

Absolutely. Every service includes a revision phase to make sure the deliverables match your expectations. We believe in getting it right — most projects include up to 2 rounds of revisions at no additional cost.

Your satisfaction matters to us. If work hasn't started, you're eligible for a full refund. If the project is underway, we'll work with you on revisions. Please review our full Refund Policy for details.

It depends on the service. For media buying, we'll need access to your ad accounts. For web creation, brand assets and content are helpful. We'll send you a detailed checklist after purchase so nothing gets missed.